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Our Privacy Policy


Maven idea built the Maven idea app as a Commercial app. This SERVICE is provided by Maven idea and is intended for use as is. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Maven idea unless otherwise defined in this Privacy Policy.

Maven idea reserve the right to discontinue or make changes or updates with respect to the web site and\or app. or the content of the web site and/or app. at any time without notice. Maven idea reserve the right to restrict, refuse or terminate access of any person to the web site and/ or app. or any part thereof effective immediately without notice at any time and for any reason whatsoever at its sole discretion.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request is will be retained by us and used as described in this privacy policy.

The web site and/or app does use third party services that may collect information used to identify you.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the web site and/or app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Control Privacy

These Services do not address anyone is not Dentist or dental lab technician. We do not knowingly collect personally identifiable information from anyone not Dentist. In the case we discover that a person is not Dentist or dental lab technician has provided us with personal information, we immediately delete this from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Return Policy 

Enjoy shopping on Mavenidea.com with these great return policy features:

How does Return Policy Work?

Frequently Asked Questions (FAQs)

  1. I received a defective/damaged item, can I get a refund?

When your order is received you will sign as the order is undamaged, unused and it is in a good condition. So you can’t returned this order.

  1. I received a wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact . Once we receive the returned item, we will process the refund along with free 14 day returns.

  1. When are ‘Returns’ not possible?

There are a few certain scenarios where it is difficult for us to support returns:

1- Return request is made outside the specified time frame, of 14 days from delivery.

2- Product is used, damaged, or is not in the same condition as you received it.

3- Specific categories like any product need to refrigerator, any product have sealed or special case for packaging.

4- Defective products which are covered under the manufacturer’s warranty.

5- Any consumable item which has been used or installed.

6- Products with tampered or missing serial numbers.

7- Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.

8- Fragile items, hygiene related items.

9- any equipment which have warranty from agent. so you will contact with agent directly.

  1. I have changed my mind; can I return what I have bought?

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 14 days to return them, keeping the below rules in mind:

1- The item is not on the Non-Returnables list.

2- You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.

3- Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.

  1. What are the items that cannot be returned?

The items that cannot be returned are:

1- Clearance items clearly marked as such and displaying a No-Return Policy

2- When the offer notes states so specifically are items that cannot be returned.

3- Items that fall into the below product types:

  1. Books.
  2. Any product need to refrigerator.
  3. Only the items still with its Original Seal.
  4. Any equipment has warranty from agent.

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on nonreturnable items.

  1. How long does it take the courier to collect the returned items?

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to one weeks for a courier to collect the item.

  1. Can I schedule time with the courier to return an item?

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

  1. Can I return my item after 14 days?

There may be situations in which you were not able to return items within the 14 days, in such cases please contact our Customer Service Team or through the Contact Us page to file a complaint . Complaints are handled on case by case basis . However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

  1. How can I receive a refund if I paid by Credit Card?

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.

  1. I paid through Cash on Delivery, how will I receive a refund for my item?

If you have paid through Cash on Delivery (COD), the money would be refunded in the form of transfer money order at Egyptian post.

  1. I lost the Original Packing in which I received the item, how can I still return it?

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and bar -codes on it, however in this case , please contact our Customer Service Team.

  1. What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?

A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.

  1. Can I return an item through my courier company or personally drop it anywhere?

At the moment, the item can be returned to us only though one of our assigned courier services.

  1. Who pays for the shipping charges when I return an item?

You can return an item for free within 14 days from delivery date, were by maven idea covers all the shipping charges.

  1. Where can I find the pre-paid shipping label / Air Waybill?

Once you place a request to return an item , the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.

About Us

Maven idea mission is easy accessibility to any product and any medical services by our customers. We achieve this through our large team and network of service providers.

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